Welcome to the “www.hapibean.co.uk” website (the “Website”) Terms and Conditions. Hapi Bean Soy Candles. (we”, “us” or “our”) provides the services available on the Website. Your use of this Website is governed by these Terms and Conditions set out below. By using any part of this Website, completing your customer registration with us and/or placing an order on the Website you agree to be bound by the Terms and Conditions. These Terms and Conditions are applicable to the supply of products made by the Seller, hereafter referred to as  “Hapi Bean Soy Candles”, to the buyer hereafter referred to as the “Customer.”

These Terms and Conditions and your use of the website are governed by English Law and you agree to submit the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights.1. PRICE

1.1. All prices are quoted in British Sterling and are excluding VAT.  VAT will not be added at all until further notice.

1.2. Postage and packing prices will be charged in addition to the price of any goods, and are at cost.  Once you have placed an order the shipping prices will show as you go through the checkout process and before you have to confirm your order.

2. PAYMENT

2.1. Online payment will be provided in a secure environment. Payments must be made in British Sterling and by one of the following credit card payment methods, Visa, MasterCard, American Express, Switch, Solo, Delta and Electron.  It is possible to pay via cheque, please call 07947 464186 for the details.

2.2  Payment must be cleared before orders are dispatched.

3. PASSING OF PROPERTY

Hapi Bean shall retain ownership of the goods until full payment has been made by the customer and the funds have been cleared.

4. PASSING OF RISK

The risk in the goods shall pass to the Customer on delivery, as defined in clause 5.3 below.

5. UK DELIVERY

5.1. All UK orders are either posted 2nd class via Royal Mail or by Special Delivery Next Day, and at cost.  Please allow 3 working days for 2nd class postage. The option of collecting your goods is available.  To choose this option please go through the checkout process and Hapi Bean will email you to arrange a time.

5.2. Overseas orders can be arranged by emailing 
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5.3. In the event of an order being lost by a third party, Hapi Bean bears no risk once it has left their trading premises. Where goods have been received damaged, a refund/exchange application will only be acknowledged if the goods are returned together with their original packaging within 7 days of receipt, to: Hapi Bean Soy Candles, 36 Octavia Court, St Pauls Way, Watford, Herts, WD24 4UW. 

6. ACCEPTANCE

The Customer shall inspect the goods within a reasonable time after their receipt and shall be deemed to have accepted the goods unless within 7 days after their receipt the Customer shall have notified the seller that the goods are rejected. (This does not however affect the customer’s statutory rights). If no such action has been taken, Hapi Bean shall consider the products being as described, of satisfactory quality and fit for their purposes, and may not accept any reject at a later date.

7. RETURNS PROCEDURE

7.1. If the goods are to be rejected in the time limit set in clause 6 above, the Customer shall comply with the return procedure as defined in clause 7.2, below. Hapi Bean Soy Candles will not accept any returned goods should the return not follow the aforementioned return procedure.

7.2. The Customer must send all returns within 7 days of receipt to: Hapi Bean Soy Candles, 36 Octavia Court, St Pauls Way, Watford, Herts, WD24 4UW. It is advisable that a certificate of posting is obtained.

7.3. In cases where the rejection of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to Hapi Bean Soy Candles before the refund or replacement can be issued.

7.4. In cases where the rejection is due to an incorrect order from the Customer or to dissatisfaction, the Customer is entitled to a partial refund (full refund less postage) only. Goods must be returned to Hapi Bean Soy Candles before the partial refund can be issued. When returning items you are strongly advised to obtain proof of posting. We cannot accept responsibility for parcels lost in transit.

8. CANCELLATIONS

8.1. Cancellations are only accepted if the Customer complies with the following cancellation procedure and before the order has been dispatched. If the order has been dispatched prior to the cancellation, the return procedure as defined in clause 7.2 above will apply. If the procedure is not respected, the order will be considered valid and the Customer will remain liable for the full payment.

8.2. Cancellations can be made with Hapi Bean Soy Candles via email to 
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 . If the goods have already been dispatched, Hapi Bean Soy Candles cannot refund any monies spent on postage & packaging. (clause 7.2 & 7.4)

9. PRIVACY POLICY

Any information passed through to Hapi Bean Soy Candles is managed in accordance with the Data Protection Act 1998 and is passed through a secure connection on the internet. If a customer wishes for their information to be removed from our database, they can either unsubcribe from the mailing list, or request it via email to 
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 . This email address is being protected from spam bots, you need Javascript enabled to view it   Please note, credit card details are not retained. The only information stored is a customer's transaction history, name, address & e-mail address. These will only be used for marketing purposes by Hapi Bean Soy Candles. 

10. LAW

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

11. COMPLAINTS

If you wish to complain about any matter in respect of the goods please send an email to 
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12. THIRD PARTY LINKS

Hapi Bean Soy Candles will not be responsible nor liable for your use of any other websites which may be accessed via links within this website. Hapi Bean does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Hapi Bean Soy Candles.

13. GENERAL

13.1. While Hapi Bean Soy Candles has made every effort to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Hapi Bean Soy Candles will not be responsible for any errors or omissions or for the results arising from the use of such information.

13.2. While Hapi Bean Soy Candles takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

13.3. The entire liability of Hapi Bean Soy Candles under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.